Privacy Policy

Introduction

Your privacy is important to us. This Privacy Policy outlines how ShopyLuck collects, uses, and protects your personal data in compliance with the EU General Data Protection Regulation (GDPR).

Who We Are

ShopyLuck ("we", "us", or "our") is the data controller responsible for the processing of your personal data. For any queries or concerns, please contact us at support@shopyluck.com.

What Data We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number.
• Account Information: Username, password, and preferences.
• Transaction Data: Details of purchases and rewards redeemed.
• Usage Data: Information about how you use our website and app.
• Technical Data: IP address, browser type, and device information.

How We Use Your Data

We use your personal data for the following purposes:

• To provide our services and rewards program.
• To process transactions and deliver rewards.
• To improve our platform and user experience.
• To send marketing communications (with your consent).
• To comply with legal obligations.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: To provide the services you have requested.
• Consent: For marketing and certain data collection activities.
• Legal obligation: To comply with applicable laws and regulations.
• Legitimate interests: To enhance our platform and ensure security.

Your Rights

Under the GDPR, you have the following rights:

• The right to access your data.
• The right to rectify inaccurate or incomplete data.
• The right to erasure ("right to be forgotten").
• The right to restrict processing of your data.
• The right to data portability.
• The right to object to data processing.
• The right to withdraw consent at any time.
• The right to lodge a complaint with a data protection authority.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Data Sharing and Transfers

We may share your data with:

• Service providers who help us operate our platform.
• Authorities if required by law.
• Third parties with your consent.

Your data may be transferred outside the EU/EEA in compliance with GDPR safeguards, such as standard contractual clauses.

Cookies

We use cookies to enhance your experience on our platform. For more details, please review our Cookie Policy.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be communicated to you.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at support@shopyluck.com.